Returns and Exchanges

Standard Product Returns

If you have purchased something in error, (i.e. The wrong size, quantity, colour) or you have simply changed your mind, Fit Curves will accept returns provided that they meet the following criteria:

  1. Fit Curves must be notified within 14 Days of the complete sales transaction
  2. The goods must be returned within 30 days of the complete sales transaction
  3. Goods must be returned with the proof of purchase
  4. Item must be unworn, unwashed, unused with all original tags/labels attached
  5. The customer is liable for shipping fees to return goods
  6. Items which cannot be returned or refunded include:
  1. Sale or clearance stock
  2. Gift cards
  3. Personalised orders

Returns Process

  1. Contact us via the contact form to let us know that you would like to return your purchase
  2. Provide your name, order number, a contact phone number and email address
  3. Indicate that you would like to make a return and the reason

Faulty Product returns

If something is faulty, incorrectly described or different from the sample shown we will provide an exchange or refund provided you alert Fit Curves to the problem within 30 days of the sale transaction. The product must also be made available for collection shortly after that. You must please provide a proof of purchase but if you can’t find your receipt a bank statement will be fine. If you don’t have that, get in touch and we’ll do our best to track it down.

Returns Process

  1. Contact us via the contact form to let us know about the issues with your product and that you would like to return it.
  2. Provide your name, order number, a contact phone number and your return pick up address.
  3. Please also attach a picture and description of the problem with the product.
  4. Fit Curves will then discuss with you whether you would like to exchange the item for an item of the same value or for a refund.
  5. You will then be contacted by Fit Curves to arrange a collection time for your order.